TERMS AND CONDITIONS

Ideaworx SA (Pty) Ltd

Welcome to the Ideaworx SA (Pty) Ltd website. By accessing, browsing, or purchasing from this website, you agree to be bound by the Terms & Conditions outlined below. Please read them carefully before using our services.

1. Definitions

  • “Company”, “we”, “us”, “our” refers to Ideaworx SA (Pty) Ltd.

  • “Website” refers to the official Ideaworx SA website and all related pages.

  • “User”, “you”, “your” refers to any visitor, customer, or user of this website.

  • “Products” refers to all goods sold by Ideaworx SA (Pty) Ltd, including but not limited to home fragrance products, body care products, packaging, and custom-branded items.

2. Use of Website

By using this website, you acknowledge that:

  • You are at least 18 years old, or using the website under adult supervision.

  • You will not use the website for any unlawful or prohibited purpose.

  • All information entered on the website is accurate and complete to the best of your knowledge.

We reserve the right to update, modify, or discontinue any part of the website without prior notice.

3. Product Information

We strive to ensure that all product descriptions, images, pricing, and availability information on our website are accurate. However:

  • Colours, textures, and packaging may appear differently due to screen variations.

  • Product availability is subject to stock levels and may change without notice.

  • Prices may be adjusted at any time.

If an error is discovered in any listing, we reserve the right to correct it and adjust or cancel any orders placed under incorrect information.

4. Orders & Payment

When placing an order on our website:

  • You agree that all information provided is accurate.

  • Orders are only confirmed once payment has been received and processed.

  • We accept the payment methods displayed on the website at checkout.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, incorrect pricing, or stock discrepancies.

5. Shipping & Delivery

  • Delivery times are estimates and may vary depending on your location and courier processes.

  • Ideaworx SA (Pty) Ltd is not liable for delays caused by third-party couriers, customs, or other external factors.

  • Risk passes to the customer upon delivery to the specified address.

Shipping rates and options will be displayed at checkout.

6. Returns, Exchanges & Refunds

We aim to ensure you are satisfied with your purchase. Our return policy is as follows:

  • Returns are only accepted in accordance with our Returns and Refunds Policy (see Returns and Refunds Page).

  • Custom-branded or personalised items are non-returnable unless defective.

  • Refunds will be issued once the returned items are inspected and approved.

  • Shipping costs for returns are the responsibility of the customer unless the product is defective or the incorrect item was delivered.

Please contact our customer service team for return instructions.

7. Custom Branding & Private Labeling

For custom-branded or white-label products:

  • Design approvals must be signed off before production begins.

  • Lead times will be communicated upon order confirmation.

  • Ideaworx SA (Pty) Ltd is not responsible for errors approved by the client in artwork, labels, or packaging.

  • All customised orders require full payment before production.

8. Intellectual Property

All content on this website—including text, images, graphics, logos, product designs, and layouts—is the property of Ideaworx SA (Pty) Ltd and is protected by intellectual property laws.

You may not reproduce, modify, distribute, or use any content without our written permission.

9. Privacy & Data Protection

Your privacy is important to us. All personal information is handled in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of your information as described therein.

10. Limitation of Liability

Ideaworx SA (Pty) Ltd will not be held liable for:

  • Damages arising from misuse of our website or products

  • Losses caused by delays, errors, or website downtime

  • Consequential, incidental, or punitive damages

  • Allergic reactions or sensitivities to any product ingredients

Always review product instructions and ingredient lists before use.

11. Indemnification

You agree to indemnify and hold Ideaworx SA (Pty) Ltd harmless from any claims, damages, losses, or expenses arising from your misuse of the website, breach of these terms, or violation of any law or third-party rights.

12. Changes to Terms & Conditions

We reserve the right to update or revise these Terms & Conditions at any time. The updated version will be posted on this page with the revised date.

Continued use of the website constitutes acceptance of the updated terms.

13. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from the use of this website shall be resolved under South African jurisdiction.

14. Contact Information

For questions, concerns, or support, please contact:

Ideaworx SA (Pty) Ltd
Email: admin@ideaworxsa.co.za
Address: Moddercrest Office Park, Izinyomini Building, 1 High Street, Founders Hill, Modderfontein, 1645