Frequently asked Questions

These are answers to some of the most frequently asked questions from clients.

To ensure the highest quality output on our large-format digital printing machines, we can only accept Corel Vector files or editable, high-resolution PDFs.

We cannot work with JPEG or PNG files, particularly when the artwork requires cut lines or precision placement.

If your artwork is created in Adobe Illustrator or Photoshop, please make sure to:

  • Flatten all layers

  • Convert text and shapes to curves/outlines

  • Export and save the file as a high-resolution PDF

This ensures your design prints accurately and maintains the sharpness and integrity required for custom products.

We do not manufacture client-supplied formulas. All of our products are created using our own carefully developed formulas, which have been formulated and refined over many years.

These formulas have also been independently tested in laboratories to ensure they are safe, reliable, and high-quality. By using our trusted formulations, we can consistently deliver products that meet our standards and provide peace of mind to our clients and their customers.

We offer the following branding methods:

  • Large format Digital Printing
  • UVDT
  • DT
  • Sublimation
  • Heat Transfer

Inquire with us which branding methods best suit the product you are inquiring about.

Our Hydralab Sanitizers are certified medical grade. pH Balanced, and 100% safe for use on hands as well as food areas.

No, we do not offer contract filling services. All of our products are manufactured in-house using our own trusted formulas, and we do not provide filling or bottling for products supplied by clients. This ensures that every product we produce meets our high standards for quality, safety, and consistency

We work with a wide variety of high-quality imported fragrances from France, the UK, and the US. In addition, we blend our own fragrances in-house using world-class botanicals, allowing us to create unique and signature scents that set our products apart.

A setup fee is charged because every custom-branded order requires a number of behind-the-scenes processes to ensure your branding is produced accurately and professionally. This fee covers:

  • Artwork preparation and formatting
    Ensuring your design is print-ready, correctly sized, and aligned for the specific product.

  • Machine calibration
    Our printing and finishing equipment must be individually set up for your order, including colour profiling, print alignment, and test runs.

  • Test prints and quality checks
    Before production begins, we run samples to confirm colour accuracy, clarity, and positioning.

  • Cut line and template setup
    Custom designs often require unique layouts, templates, and cut files that must be prepared manually.

The setup fee is a once-off cost per design, ensuring that your branding prints perfectly and consistently. It allows us to deliver professional, high-quality results—whether you’re ordering a small batch or a large run.

We are a manufacturer and most of our products are made to order. Because of this, pricing can vary depending on quantities, specifications, and production requirements, so these products do not display a fixed price online.

Any production over-runs or excess stock are made available through our online shop at set prices, as these items are already manufactured and shelf-ready. This is why you’ll see prices on some products but not others.

As a manufacturer, we primarily work with raw materials and supply directly to resellers, agencies, and corporate clients who are VAT registered. For this reason, our pricing is displayed excluding VAT, allowing our trade clients to accurately calculate costs and reclaim VAT where applicable.

VAT will be calculated and added where required at checkout or on your final invoice. f you are not VAT registered, please note that VAT will be added where applicable at checkout or reflected on your final invoice, so you’ll always see the full amount before completing your purchase.